Salesforce Business Analyst Training

Client Acquisition: 17%

Ø Establish corporate objectives, challenges, initiatives, and strategies in order to specify the parameters of the business analysis.

Ø To determine the present condition, find out how a customer is using and profiting from Salesforce products.

Ø Recognize and describe the roles and responsibilities of business analysts at the various stages of the implementation lifecycle.

Ø Use the implementation lifecycle to schedule your business analysis tasks.

Ø Examine the Salesforce environment of the customer to find possibilities and limitations.

Ø Show that you understand Salesforce's features and how it can be used to suggest solutions to the company.

Partnership with Interest Groups: 24%

Ø Organize your discovery activities according to the stakeholders you want to reach in order to thoroughly analyze your business demands.

Ø Establish connections with important stakeholders to serve as a trusted advisor between the technical and business teams.

Ø Select the best method for asking stakeholders about their business needs given a scenario.

Ø Describe the transition from the examination of the present state to the agreed-upon future state design.

Ø Recognize the effects that Salesforce features and best practices have on company processes and available solutions.

Ø Handle conflicting priorities in a scenario to get stakeholders' approval.

Maps of business processes: 16%

Ø Show how to deconstruct a complicated business process into manageable parts and identify its scope.

Ø Utilize your knowledge of hierarchical process mapping to interact with stakeholders at various organizational levels.

Ø Examine and record a business process in order to extract requirements and pinpoint resources in order to envision a future state.

Ø Govern at future states that have been agreed upon to control scope.

Requirements: 17%

Ø Differentiate between requirements and user stories in order to involve technical and business stakeholders.

Ø In order to construct the future state, confirm, rank, and identify new requirements.

Ø To manage scope, record requirements in a version-controlled repository.

User Narratives: 18%

Ø Comprehend the constituents of a user story in order to conduct an exhaustive examination.

Ø Compare and contrast the differences between the definition of done and the acceptance criteria.

Ø Manage scope by recording user stories in a version-controlled repository.

Acceptance by Users: 8%

Ø To ensure that the solution satisfies the business requirements, define and create the plan for the User Acceptance Test.

Ø To ascertain whether the solution satisfies the requirements, direct UAT and monitor the outcomes.

Ø When new technical or business difficulties emerge, decide whether to release the product or not.